There are many different ways in which companies can excel in service management as well as service delivery. Companies such as Glacier energy are increasingly leading the way in this industry in terms of excellence in service delivery as well as business growth. Lets take a look at why this is the case.


Two key elements in the success and improved performance of a business are organisation and management. When considering organisation , it is important to remember how important it is in areas outside of business.

There have been numerous high profile projects delivered by the government in the media spotlight. Most of these projects have failed or have gone grossly over budget. One of the main reasons why this has occurred is poor organisation.

Without a strong base of organisation , most businesses and groups will struggle to work together in order to reach a common goal. However , in Glacier’s case they have worked for many years to establish a strong set of skills and organisational structures to ensure their projects are completed on time and to a high standard overall.


In addition to being well organised , it is also very important that different parts of the business are managed well and effectively in order for it operate at peak performance. There are a number of different key traits that can be found in effective management teams or individual managers.

One of the most effective ways in which employees and their work that they produced can be reviewed is through peer reviews. This is when employees review each others work so they can get a better perspective of how effectively they are performing.

Staff appraisals are another very important part of management within a business or company. Staff appraisals allow managers to give employees feedback about the quality of their work and what might need changed.

Keeping these going every few months is an important foundation for effective overall service delivery.

How Does Service Management Affect Business Perfomance?

There are a number of different ways in which service management can influence overall business performance. Service management invovles ensuring that operations are running smoothly.

In order to do this having clear and open lines of communication within a business is essential in order to ensure clear and consistent communication. It has been shown time and time again that businesses with poor lines of communication may see a fall in the overall quality of their service management quality.

Investing in newer and more up to date communication systems is a brilliant way through which businesses can improve on their existing lines of communication.

Shaping An Effective And Successful Business

Ultimately , in order for a successful and healthy business to take shape , it is important that these factors are modelled within the business. There are many sources of information online that support these concepts and principles for success within business.

Overall , this combined with hard work and innovation are the key factors necessary in order for any business to be successful.