The Importance Of Customer Service In Business
A company’s bottom line is based on revenue, and customer service plays a significant role in that equation. Companies that prioritise great customer service see more money come in and experience higher brand loyalty. In a world of ever-increasing technological innovations, it’s important for businesses to understand the importance of customer service. Especially because it’s often hard to tell if a business is focused on their customers. Retaining Customers Investing in marketing and advertising efforts to attract new customers is one thing. However, retaining them and keeping them loyal is another story entirely. It’s a well-known fact that it’s much…
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