woman smiling to a customer at the counter
business Business performance Customer Service

Quick Tips – How to Increase Service Quality in Your Industry

Managing a quality customer service operation is not as hard as it sounds. A company large or small can start with a quality customer service operations manual and proceed from there. The most important part of the process is to understand the needs and wants of the customer and to establish a clear path to meeting those needs. It’s also a good idea to start with a customer service strategy that aligns with the overall business plan and company strategy. The customer service industry is a competitive one with many players. A well conceived customer service strategy will trump the…

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Automation business Business performance Excellence in Service Management Service delivery UK

Understanding Bridge Crane Components

Whether you’re looking for an overhead crane or a bridge crane, there are several different components that are critical to your crane. These include a single-girder bridge crane, a double-girder bridge crane, and an underhung bridge crane. Underhung bridge crane Choosing the right sort of crane is essential for maximum efficiency and productivity. There are several different types of bridge cranes, and each type has advantages and disadvantages. The best type of crane depends on your building, your application, and your needs. In general, underhung cranes are ideal for light-capacity applications. In an underhung crane, the trolley runs on the…

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Business performance Service delivery Service Management

How Do Companies Excel In Service Management?

There are many different ways in which companies can excel in service management as well as service delivery. Companies such as Glacier energy are increasingly leading the way in this industry in terms of excellence in service delivery as well as business growth. Lets take a look at why this is the case. Organisation Two key elements in the success and improved performance of a business are organisation and management. When considering organisation , it is important to remember how important it is in areas outside of business. There have been numerous high profile projects delivered by the government in…

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