woman smiling to a customer at the counter
business Business performance Customer Service

Quick Tips – How to Increase Service Quality in Your Industry

Devora Pieciak

Managing a quality customer service operation is not as hard as it sounds. A company large or small can start with a quality customer service operations manual and proceed from there. The most important part of the process is to understand the needs and wants of the customer and to establish a clear path to meeting those needs. It’s also a good idea to start with a customer service strategy that aligns with the overall business plan and company strategy. The customer service industry is a competitive one with many players. A well conceived customer service strategy will trump the…

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Customer Service Excellence in Service Management

Indian Restaurant Glasgow Providing Start Quality Customer Service

Devora Pieciak

The city of Glasgow is filled with and fantastic choice of restaurants. From well-loved pub grub to five-star restaurants Glasgow has something for every appetite, mood and occasion. What’s even better is that in recent years, Glasgow dining has been expanding across multiple cultures. Spanning from Korean to Russian, to Tai, to French, to American, Spanish, Portuguese, Turkish and more, Glasgow restaurants lend themselves to an around the world trip of dining. However, is the service of a high standard? Or is the just the tantalising options that impress? Restaurant reviews vary from place to place but there is one…

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cosmetic surgery scotland
Customer Service Excellence in Service Management Health Service Quality

How to Find a Plastic Surgeon in Scotland with Excellent Customer Service

Devora Pieciak

If you are looking for a plastic surgeon in Scotland, then chances are you will want to find one who has an excellent reputation in customer service. There are many good plastic surgeons in Scotland, particularly in Glasgow. Devora PieciakDevora Pieciak is an expert in service leadership and innovation. She writes about emerging trends in service-dominant logic, leadership strategies in service-based industries, and the impact of technology on customer engagement.

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meetings can be beneficial for businesses meeting
Customer Service QUIS Symposium Service Management

Why Attending QUIS14 Meetings can Be Beneficial for Businesses

Devora Pieciak

Attending meetings can be beneficial for businesses for a number of reasons. You can learn a lot of different things at meetings such as how well your business is working, what needs to more efficient as well as new ways to improve your business.  However, at QUIS14 we can help business development. We come together and bring you the best information possible on how to improve service management. As well as service leadership and customer relationship management as well as many other ways to improve. How to Improve Service Management   Service management can be improved in many ways which are…

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dentist in Glasgow city centre
Customer Service Excellence in Service Management Health Service Management

Ways That A Dentist In Glasgow Could Improve Their Customer Service

Devora Pieciak

Going to the dentist isn’t the most pleasant experience, however, there are ways that your dentist in Glasgow can make the experience more enjoyable. Devora PieciakDevora Pieciak is an expert in service leadership and innovation. She writes about emerging trends in service-dominant logic, leadership strategies in service-based industries, and the impact of technology on customer engagement.

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Four people in a line connecting their phones at a networking industry event.
Conference Customer Service Excellence in Service Management QUIS Symposium

Why You Should Attend the QUIS Symposium and Other Industry Events

Devora Pieciak

For many people, attending a conference for your industry seems like something that only happens in cheesy American movies. While that may be true, industry conferences also happen all over the world and are an excellent way to further your career. If you are new to our blog then this article is perfect for you. Below are the top reasons why you should attend industry conferences and of course should work your way up to attending the QUIS Symposium. Industry Events are Good for You Attending an industry event or conference will provide opportunities to learn something new. You may…

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man in apron stands at his cafe stall known for high quality service
Customer Service Service Management Service Quality

How to Improve Your Team’s Service Quality: Customer Services 101

Devora Pieciak

As consumers, it is a well-known fact that no matter how fantastic a product is, the interaction and overall experience with the business will affect how we see your company. Whether it’s b2b or customer facing, your team and how to deliver your services is of the prime importance to your success. If you are looking to improve your team’s service quality, then read on through this customer service guide.   Key Qualities to Assure Quality Connections Every person is different and can achieve their work targets through different methods while also getting along with people having different personalities. Yet,…

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