man in apron stands at his cafe stall known for high quality service
Customer Service Service Management Service Quality

How to Improve Your Team’s Service Quality: Customer Services 101

As consumers, it is a well-known fact that no matter how fantastic a product is, the interaction and overall experience with the business will affect how we see your company. Whether it’s b2b or customer facing, your team and how to deliver your services is of the prime importance to your success. If you are looking to improve your team’s service quality, then read on through this customer service guide.   Key Qualities to Assure Quality Connections Every person is different and can achieve their work targets through different methods while also getting along with people having different personalities. Yet,…

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Man stands in the conference at the QUIS Symposium
Conference QUIS Symposium Service Management

All You Need to Know About the QUIS Symposium

The QUIS Symposium is held every two years focussing on Service in Excellence in Management. This biennial conference brings together business executives, public sector managers and leading researchers from all over the world to share and learn about improving management services. It is well known across different industries that one of the best ways to improve your own practice is to learn from the successes of others. Another is to use the best practices to benchmark your own approaches. QUIS Symposium History The very first QUIS conference was held in Sweden in 1988. Every two years since then there has…

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