Customer Service: Ways To Make Your Customer’s Happy
Take Advantage Of The Internet Embrace your customers’ expectations. Despite our highly-technologically-driven society, customers are growing accustomed to receiving what they want when they want it. 82% of CEOs reported that customer expectations are higher than three years ago. Often, customers are quick to share their experiences online, which can reach huge audiences. To remain competitive, companies must engage with customers through all channels, including social media and their mobile devices. They also need to develop an internal culture of customer service. Respond To Complaints Respond promptly to complaints. Even if a customer is unhappy with a service provider, an…
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